Terms & Conditions

1. General Terms

Fitzbet Casino operates under UK Gambling Commission licence #057513. These terms govern your relationship with us as a player. We reserve the right to amend these terms at any time with reasonable notice. Continued use of the platform after changes constitutes acceptance of the revised terms. If you do not accept amended terms, you should close your account.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of English courts, except where consumer protection laws provide otherwise.

2. Account Registration

You must provide accurate, complete, and current information at registration. One account per person is permitted — we share fraud prevention data with other UKGC licensees and multi-accounting will result in account closure and forfeiture of funds. You are responsible for maintaining the security of your login credentials. You must notify us immediately if you suspect unauthorized access to your account.

We reserve the right to request identity verification documents at any time. Failure to provide adequate verification may result in suspension of withdrawal and gambling functions until verification is completed. All new accounts undergo age verification checks at registration as required by UKGC licence conditions.

3. Deposits and Withdrawals

Minimum deposit: £20 (£30 for Paysafecard and bank transfer). Maximum deposit: £5,000 per day (standard). Minimum withdrawal: £20. Maximum withdrawal: £5,000 per week (standard; higher limits for VIP players). We process withdrawal requests within 24 hours for e-wallets and within 3 working days for cards. Bank transfers may take up to 5 working days.

We do not accept deposits from third parties. Deposits and withdrawals must use the same payment method where possible (AML requirement). All transactions are processed in GBP. We do not charge fees on deposits or withdrawals.

4. Bonus Terms

Welcome bonus: 100% deposit match up to £200 plus 50 free spins. Minimum deposit £20. Wagering requirement 35x on bonus amount. Maximum bet while a bonus is active: £5 per spin/hand. Bonus valid 30 days. Free spins valid 7 days. Slots contribute 100% to wagering. Live casino and table games contribute 10%.

One active bonus at a time. Bonuses cannot be transferred or exchanged for cash. We reserve the right to modify or withdraw promotional offers at any time. Bonus abuse, including multi-accounting, chargebacks, and exploiting technical errors, will result in account suspension and bonus forfeiture.

Withdrawal requested while a bonus is active results in automatic bonus forfeiture. Real money balance is unaffected. Full bonus terms for each promotion are displayed in the promotions hub of your account before activation.

5. Responsible Gambling

We provide responsible gambling tools including deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion. We are enrolled in GAMSTOP. Players who have self-excluded via GAMSTOP cannot register or play on our platform.

If you are experiencing gambling harm, contact GamCare (0808 8020 133), BeGambleAware, or Gambling Therapy. Free confidential support is available 24/7. Visit our responsible gambling page for full details on available tools.

6. Game Rules and Fairness

All games are certified by independent testing bodies including eCOGRA and iTech Labs. RNG certification covers all virtual games. Live casino games use physical equipment in real-time studio environments. The outcome of any game cannot be influenced by the player or by us. Theoretical return-to-player percentages are displayed in each game's help section. Disputed game outcomes should be raised via live chat within 72 hours of the session.

7. Account Closure

You may close your account at any time by contacting support. Any remaining real money balance will be returned via your last deposit method after identity verification. Bonus balances are forfeited upon account closure. Account closure does not constitute self-exclusion — if you wish to be excluded from our platform for responsible gambling reasons, you must request a self-exclusion specifically via our responsible gambling team.

8. Complaints

To raise a complaint, contact our support team via live chat or email. We aim to resolve all complaints within 8 weeks. If unresolved, you may escalate to an Alternative Dispute Resolution (ADR) service approved by the UKGC. We are registered with eCOGRA as our ADR provider. You may also report concerns directly to the UK Gambling Commission at gamblingcommission.gov.uk.