Privacy Policy

1. Data Controller

Fitzbet Casino operates as the data controller for all personal data collected through the fitzbet-casino-uk.com website and related services. We operate under UK Gambling Commission licence #057513 and comply fully with UK GDPR and the Data Protection Act 2018.

2. Data We Collect

We collect the following categories of personal data when you register and use our services:

• Identity data: full name, date of birth, national identification details
• Contact data: email address, phone number, postal address
• Financial data: payment method details (not stored in full — processed via PCI-DSS certified providers), transaction history
• Technical data: IP address, browser type, device identifiers, session data
• Usage data: login history, games played, wagers placed, session duration
• Marketing preferences: communication opt-in/opt-out status

3. How We Use Your Data

We process your personal data for the following purposes:

• Account registration and management
• Identity and age verification (legal requirement under UKGC licence)
• Processing deposits and withdrawals
• Anti-money laundering and fraud prevention (legal obligation)
• Responsible gambling monitoring and intervention
• Customer support
• Marketing communications (where you have opted in)
• Legal and regulatory compliance

4. Data Sharing

We share your data only where necessary: with payment processors for transaction handling; with identity verification providers for KYC compliance; with the UK Gambling Commission and law enforcement agencies when legally required; and with cloud service providers who process data on our behalf under data processing agreements. We do not sell your personal data to third parties for commercial purposes.

5. Data Retention

We retain account data for a minimum of 5 years after account closure, as required by UKGC licence conditions and anti-money laundering regulations. Transaction records are retained for 7 years in line with financial regulation requirements. You may request deletion of data not required for regulatory compliance via our support team.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of your personal data
• Right to rectification — correct inaccurate data
• Right to erasure — request deletion (subject to regulatory retention requirements)
• Right to portability — receive your data in a structured format
• Right to object — object to certain processing activities
• Right to restrict processing — temporarily halt certain processing

To exercise any right, contact our data team at [email protected]. We respond within 30 days.

7. Cookies

We use strictly necessary cookies for session management and security. Analytics cookies (Google Analytics) are used to understand site usage, subject to your consent. Marketing cookies are used for personalised offers where you have consented. You can manage cookie preferences via the cookie banner on first visit or via your browser settings. For details on how Google processes analytics data, see Google's privacy policy.

8. Security

All data transmissions are protected by TLS 1.3 (256-bit SSL encryption). We undergo regular security audits and penetration testing. Our systems are PCI-DSS compliant for payment data handling. In the event of a data breach affecting your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) within 72 hours as required by UK GDPR.

9. Complaints

If you are unhappy with how we handle your personal data, you can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Contact

For privacy queries: [email protected]. For gambling queries: [email protected]. For responsible gambling support: GamCare.